FAQ & Troubleshooting


FAQ and Trouble Shooting

Common Issues & Quick Fixes

🚲 Bike won’t unlock

  • Turn Bluetooth & Location ON

  • Close and reopen the app

  • Toggle Bluetooth OFF → ON

  • If it still fails, choose another bike

⛔ Ride won’t end

  • Make sure you are inside a designated parking zone

  • Re-center the map in the app

  • Wait for the lock sound or confirmation

  • If stuck, do not walk away — contact support in-app

📶 App frozen or not responding

  • Force close the app and reopen

  • Check cellular data or Wi-Fi

  • Poor signal can delay unlock or end ride

🔋 Bike lost power or assist stopped

  • The bike may auto-lock if idle too long

  • Use Pause Ride if stopping briefly

  • If battery is low, ride to the nearest parking zone and report as issue

💳 Payment or charge questions

  • Temporary holds may appear and will release automatically within 3 business days

  • Charges only apply to completed rides

  • Report bike issues immediately in the app for review

Need Help?

Tap Support in the app to report:

  • A ride issue

  • A ride that won’t end

  • A payment concern

  • Damaged or broken bike 

**1. What is Jaunt?**

Jaunt is electric bike sharing is a service that allows you to rent electric bicycles on a short-term basis within Sioux Falls City Limits. You can pick up a bike from one location and drop it off at another designated parking area. Rides do not need to be returned to start point. 

**How do I rent an Jaunt electric bike?**

To rent an electric bike, you need to download the Jaunt app, create an account, and add a payment method. Use the app to find and unlock a bike near you, then follow the in-app instructions to start your ride.

**How much does it cost?**

Rides are charged by the 1/2 hour. No unlock fees, just great rides. Rides start at $7.50 for up to 30 minutes. Rides will continue to charge as 30 minute increments until ended. Consider a Ride Pass for savings on long rides.

** Do I need a special license or helmet to use an electric bike?**

In Sioux Falls, you do not need a special license to use an electric bike. However, you must adhere to local traffic laws and regulations regarding bike use. Helmets are suggested but not provided by Jaunt. 

** Are there any safety tips for riding an electric bike?**

Always wear a helmet, follow traffic rules, use bike lanes where available, and stay aware of your surroundings. Familiarize yourself with the bike’s controls before starting your ride. Check out the City of Sioux Falls Bike Safety Link Below for more info.

Bike Safety - City of Sioux Falls

** How do I find and return an electric bike?**

Use the app to locate nearby available bikes. Once you’ve finished your ride, return the bike to a designated parking area as specified by the app. 

**What should I do if I encounter a problem with the bike?**

If you experience any issues with the bike, report them through the app immediately with the "?" icon in the lower right of the app. Return the bike to the nearest parking zone. This helps ensure the bike is inspected and repaired if necessary. 

**Can I use an electric bike for long trips?**

Electric bikes are generally intended for short to medium trips. For longer journeys, contact us about private rentals or options for extended rentals.

**How do I end my ride and avoid extra charges?**

To end your ride, return the bike to a designated parking area before your time is up. Ensure the bike is locked by listening for the lock sound. Extra charges will apply if the bike is not properly returned to Jaunt Parking. 

** What if the bike runs out of battery during my ride?**

Electric bikes are designed to have sufficient battery life for typical trips. Jaunt bikes will not unlock if they don’t have sufficient power to begin, but power can be depleted over long rides. The app will alert if you are running low. If you do run low on battery, find a nearby parking station to return the bike. You can continue your ride on a different bike without making a new payment as long as you have sufficient time on your ride pass. 

** Are there any age restrictions for using the bikes?**

Users must be at least 14 years old with guardian permission. Check terms and conditions for specific age requirements.

** How can I contact customer support?**

For issues or questions, contact customer support through the app using the "?" Button in the app. We can assist with problems related to bike rentals, billing, or other concerns.