How to Ride

Ride Gear Shop: Products – Jaunt

Community Partners and Events

Sponsors & Events – Jaunt

How to Ride Jaunt

Before You Start

Jaunt bikes unlock and end rides using Bluetooth, GPS, and mobile data.
Make sure all three are enabled for a smooth ride.

Start Your Ride

1. Find a Bike
Choose an available bike nearby in the app.

2. Scan the QR Code
Scan the code on the handlebars. The lock will open automatically.

3. Ride
Pedal to activate electric assist. Follow traffic laws and ride responsibly.

During Your Ride

Use Pause Button if you stop briefly

Long inactivity may cause the bike to auto-lock if not on pause, unlock will incur new ride charge if you are not using ride pass

Resume riding or end ride in nearest zone

Low batteries cannot be unlocked

Watch your battery level in the app

End Your Ride (Important)

Park inside a designated parking zone; Fees are charged for bikes not parked properly 

Park neatly without blocking sidewalks or entrances

Tap End Ride in the app

Wait for lock confirmation before leaving

If the bike won't lock, try recentering GPS then try lock again.

🚨 Common Issues & Quick Fixes

🚲 Bike won’t unlock

  • Turn Bluetooth and Location ON

  • Close and reopen the app

  • Toggle Bluetooth OFF → ON

  • If it still fails, choose another bike

⛔ Ride won’t end

  • Make sure you are inside a designated parking zone-Rides not properly parked will incur fees.

  • Re-center the map in the app

  • Wait for the lock sound or confirmation

  • If stuck, do not walk away — contact support in-app

📶 App frozen or not responding

  • Force close the app and reopen

  • Check cellular data or Wi-Fi

  • Poor signal can delay unlocking or ending rides

🔋 Bike lost power or assist stopped

  • The bike may auto-lock if idle too long

  • Use Pause Ride if stopping briefly

  • If battery is low, ride to the nearest parking zone and report the issue

💳 Payment or charge questions

  • Temporary holds may appear and will release automatically within 3 business days

  • Charges only apply to completed rides

  • Report bike issues immediately in the app for review

🆘 Need Help?

Tap Support in the app to report:

  • A ride issue

  • A ride that won’t end

  • A payment concern

  • A damaged or broken bike

❓ Frequently Asked Questions

What is Jaunt?

Jaunt is an electric bike sharing service that allows you to rent electric bicycles on a short-term basis within Sioux Falls city limits. You can pick up a bike from one location and drop it off at another designated parking area. Rides do not need to be returned to the starting point.

How do I rent a Jaunt electric bike?

Download the Jaunt app, create an account, and add a payment method. Use the app to find and unlock a nearby bike, then follow the in-app instructions to start your ride.

How much does it cost?

Rides are charged in 30-minute increments.

  • No unlock fees

  • $10 for up to 30 minutes

  • Rides continue charging in 30-minute increments until ended
    Consider a Ride Pass for savings on longer rides.

Do I need a special license or helmet?

No special license is required in Sioux Falls. Riders must follow local traffic laws. Helmets are recommended but not provided by Jaunt.

Are there safety tips for riding an electric bike?

Always wear a helmet, follow traffic rules, use bike lanes where available, and stay aware of your surroundings. Familiarize yourself with the bike’s controls before riding. For more information, see the Safety tab in the app menu.

How do I find and return a bike?

Use the app to locate available bikes nearby. When finished, return the bike to a designated parking area shown in the app.

What should I do if I have a bike problem?

Report issues immediately through the app using the “?” icon in the lower-right corner. Return the bike to the nearest parking zone so it can be inspected.

Can I use a Jaunt bike for long trips?

Jaunt bikes are intended for short to medium trips. For longer use, contact Jaunt about private or extended rental options.

How do I end my ride and avoid extra charges?

Return the bike to a designated parking area before your time ends. Confirm the bike is locked by listening for the lock sound. Extra charges apply if the bike is not properly parked.

What if the bike runs out of battery?

Jaunt bikes will not unlock if they lack sufficient battery to begin a ride. Battery may deplete on long rides, and the app will alert you. If battery runs low, return the bike to a nearby parking zone. You may switch to another bike without a new payment if time remains on your ride pass.

Are there age restrictions?

Riders must be at least 14 years old with guardian permission. See terms and conditions for full details.

How do I contact customer support?

Use the Help “?” button in the app for assistance with ride issues, billing questions, or general support.